Shipping and return
Shipping Information
At FishMeCo, we strive to ensure your order is delivered as quickly and efficiently as possible.
Processing Time:
All orders are carefully customized to ensure quality. Processing typically takes 2–5 business days before shipping. However, since our products are made-to-order, shipping times may vary and can take up to 14 days. Please check the product page for specific timeframes.
Shipping Locations:
We currently ship within Canada and the United States. If you’re located outside these areas, please contact us at fishmeco@outlook.com to explore available shipping options.
Delivery Times:
Delivery times depend on your location and the shipping option chosen:
- Standard Shipping: 7–14 business days
-
Expedited Shipping: 5–7 business days
Shipping times are estimates and can vary depending on your location.
Shipping Rates:
Shipping costs are calculated at checkout based on the weight of your order and shipping address.
Free Shipping: Available for orders over $150.
Returns & Refunds
We want you to love your purchase! If you’re not satisfied, here’s our policy:
Return Policy:
Due to the customized nature of our products, we do not accept returns. However, if your order is damaged or incorrect, please contact us within 7 days of delivery.
Refunds or Replacements:
We are happy to offer a refund or replacement if:
- The product is damaged during shipping.
- You received the wrong item.
To process a claim, please email us at fishmeco@outlook.com with:
- A description of the issue.
- Your order number.
- Photos of the damaged or incorrect item.
Contact Us
If you have any questions about shipping or returns, feel free to reach out to us at fishmeco@outlook.com.
Thank you for choosing FishMeCo!